At 12 ph, we take your privacy seriously. This page explains exactly what personal information we collect when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player under applicable data protection law. It is written in plain language so there is nothing to guess about.
This Privacy Policy applies to all users of the 12 ph online gaming platform, accessible at https://12ph.org. When we refer to "we," "us," or "our," we mean the operator of the 12 ph platform. This policy covers all personal data collected through your use of the website, including account registration, deposits and withdrawals, gameplay activity, and any communications you send to our support team. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies. By creating an account or using any part of the platform, you acknowledge that you have read and understood this policy.
We collect personal data that you provide directly to us and data that is generated automatically when you use the platform. The categories of data we collect include the following:
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless it is strictly necessary for responsible gaming purposes and you have given explicit consent.
We use the personal data wecollect for the following purposes:
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not sell your personal data to third parties for their own marketing purposes under any circumstances.
We process your personal data on the following legal grounds, in accordance with applicable Philippine data protection law. For account registration and transaction processing, processing is necessary for the performance of the contract between you and the platform. For identity verification and anti-money laundering checks, processing is required to comply with our legal obligations. For responsible gaming monitoring and fraud prevention, processing is based on our legitimate interests in operating a safe and compliant platform. Where we rely on your consent — for example, for optional communications — you may withdraw that consent at any time by contacting us at the email address listed in the footer of this page. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
We share your personal data only where it is necessary to operate the platform, comply with the law, or protect the safety of our users. The categories of recipients include the following:
All third parties who process personal data on our behalf are bound by contractual obligations to handle your data securely and only for the purposes we specify. We do not transfer your personal data outside the Philippines unless adequate protections are in place and the transfer is permitted under applicable law.
We retain your personal data for as long as your account is active and for a period after account closure as required by Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements. Identity verification documents are retained for the period required by the relevant regulatory authority. Usage and gameplay data may be retained for a shorter period unless it is needed for an ongoing investigation or dispute. When data is no longer required, we delete or anonymise it securely. You may request information about the specific retention period applicable to your data by contacting us using the details provided in the footer of this page.
As a data subject under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by the platform:
To exercise any of these rights, please contact us using the email address shown in the footer of this page. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request to protect the security of your account.
The 12 ph platform uses cookies and similar tracking technologies to operate the website, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function and cannot be disabled. Analytical cookies help us understand how Filipino players navigate the platform so we can improve the experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about the specific cookies we use, please contact us using the details in the footer.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls limiting who within our organisation can view your data, regular security assessments, and secure data storage practices. While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately using the email address listed in the footer of this page. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine regulatory authority in accordance with our legal obligations.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. If you have questions about any changes, please visit the FAQ page or contact us directly.
These pages work alongside the Privacy Policy to give you the full picture of how 12 ph operates.
The Terms and Conditions set out the rules that govern your use of the 12 ph platform, including account eligibility, betting rules, payment terms, and prohibited conduct. Reading them alongside this Privacy Policy gives you a complete understanding of your rights and responsibilities as a Filipino player. They are written in plain Philippine English and cover every major aspect of the platform. If something is unclear, the FAQ page has quick answers to the most common questions.
Read Terms and ConditionsThe Responsible Gaming page provides practical tools for Filipino players who want to keep their gaming activity balanced and enjoyable. It covers deposit limits, session reminders, cooling-off periods, and self-exclusion options. Your gameplay data — which is collected under this Privacy Policy — is also used to support responsible gaming monitoring on the platform. If you ever feel your habits are shifting, this page is the right place to start.
Read Responsible GamingIf something in this Privacy Policy is unclear, the FAQ page has plain-language answers to the most common questions Filipino players ask about data, accounts, and platform policies. It is updated regularly and covers everything from how to update your personal details to how to request deletion of your data. Checking the FAQ first often gets you a faster answer than contacting support directly.
Visit FAQNow that you know how 12 ph handles your data, you can play with confidence. Create your account and get access to sports betting, live casino, casino-style games, and slot games — all from your mobile browser in the Philippines, no app required.